The Ethics Hotline is a channel to report unethical behaviors in a confidential, safe, easy to use and anonymous manner, operated by EthicsGlobal, a leading independent third party in the country specialized in handling complaints and reports.
An Organization’s integrity has a direct impact on its reputation and success. Thus, when we demonstrate trustworthiness, our customers, suppliers, community and competitors perceive us as honest and fair. In addition, our reputation grows positively.
Conducting ourselves with integrity is not always easy and acting appropriately can even be challenging. . It can be quite complex to search through different laws, regulations, policies and procedures that apply us.
Nevertheless, acting with integrity is not complicated. If you have questions regarding the correct way to act, or if a person is not acting according to the behavior expected by Grupo BAL, you have the duty to report it, and the right to count on safe, easy, confidential and anonymous means to do so.
Your manager or immediate supervisor is a means for this too, but if you do not consider it the best option or you have been unheard, you can use our Ethics Hotline.
We are committed to review each and every case, and if the case requires further research, to conduct a thorough investigation to penalize or apply corrective measures whenever applicable.
It is your choice to provide your name and contact information, it is not necessary however to identify yourself; thus you can submit a report anonymously.
Grupo BAL expects all of its employees and stakeholders to adhere to and help maintain the values stipulated in the Code of Ethics and Conduct, to do the right thing and to comply with established rules and policies, as well as laws, rules and regulations that may apply to us.
Your manager, supervisor or immediate superior.
The Compliance Officer
Human Resources
Ethics Hotline
Toll-free phone line: 800 014 6774
Website: https://bal.lineacorrecta.com
Chat
E-mail: bal@lineacorrecta.com
WhatsApp (1) 805 590 4460
Dial toll-free phone 800 014 6774, Chat or WhatsApp (1) 805 590 4460
Try to have all information related to the case at hand, as well as available evidence, which answers to the following questions: Who? When? Where? How?
Dial by phone or contact an advisor through chat or WhatsApp.
An advisor will listen to you, offering support, asking relevant questions to collect elements for a proper investigation.
The advisor will tell you alternatives for submitting evidence.
You will receive a tracking code, which is very important to keep at hand to follow up on your report.
WEB ASSISTANT
Enter the form and the dynamic web assistant will guide you with relevant questions: Who? When? Where? How?
Once you complete your report, you will receive a traking code. It is very important to keep at hand to follow up on your report.
BY E-MAIL
Send an email to: bal@lineacorrecta.com describing the facts. Try to the questions: Who? When? Where? How?
An advisor will send you a number id, which is very important to keep at hand to follow up on your report.
You can call or access the Ethics Hotline any time to with the tracking code provided for your report to:
Follow up the status of the investigation.
Know the resolution.
Provide additional information.
Report recidivisms related to the report.
Attach files for further proof and evidence.
The Ethics Hotline operated by EthicsGlobal guarantees the anonymity of the whistleblowers at the time of filing a report by any means available to them.
Fear is understandable, especially if the situation is serious and/or close to the whistleblower. The third party mediation seeks to guarantee the safety thus there is nothing to fear. You will not be forced to provide any information if you do not want to.
Status of the investigation will be disclosed. Content and results of the investigation are confidential, so the complainants are not disclosed.
The Ethics Hotline can be used to file a report or track a previous report. When you file a report, you will be asked for information about the incident in the most detailed possible manner.
To conduct a better investigation of your report, it is advised to:
Provide the full name and position of people involved and identify the person or persons who have any knowledge of the facts (witnesses).
Describe the place(s) and date(s) of the incident(s).
If possible, provide elements that can be used as evidence.
Make a detailed drafting of how the events happened.
Compliance and Fraud Conduct
Bribery and corruption
Non-compliance with laws or regulations of authorities
Disclosure of customer and employee information
Misuse of personal data
Misuse of confidential information
Damage to the environment
Conflicts of interest
Unethical benefits or dealings with suppliers
Unfair competition
Non-compliance with policies
Third party malpractices (suppliers, agents, promoters or business partners)
Unethical benefits or dealings with customers
Delaying or anticipating payment or collection of invoices
Fraud
Manipulation, falsification or alteration of documents or system records
Intentionally misapplying accounting records or recording unsupported transactions
Theft or destruction of assets (including money)
Abuse of trust
Elimination or omission of transactions in records or documents (accounting irregularities)
Misuse of assets
Disclosure of trade secrets
Retaliation for whistleblowing
Workplace Behavioral Behaviors
Professional negligence
Hazardous working conditions
Abuse of authority (disrespect and violence)
Sexual harassment
Harassment and harassment at work
Forced labor, child labor, extortion and labor mistreatment
Discrimination
Favoritism without merit
Consumption of alcohol, drugs or illegal substances
Violence in the workplace
Lack of commitment and social responsibility of the company
Whenever you acknowledge, be informed or see yourself involved in a situation that infringe the company's Code of Ethics and Conduct. You can also use it if you have queries or concerns regarding an ethical or compliance issue that you prefer to be managed by a third party rather than dealing directly with your supervisor or colleagues. The decision to use the Ethics Hotline is voluntary.
You can access the Ethics Hotline at any time to provide new information or report a recidivism using your tracking code. If the fact or problem persists, you can file a new report.
Internal faults can seriously damage Grupo BAL’s heritage, and eventually affect the workers. A single fraud, for instance, can result in losses that force the reduction of the workers' plant, salaries or benefits. In the most severe situations, these incidents have caused bankruptcy of large companies. Helping to avoid unethical behaviors is aimed, in short, to protect the safety of your own job and that of your colleagues. Furthermore, reporting behaviors that threaten the integrity and well-being of all members of the organization helps to improve the work environment.
To develop and strengthen a culture of ethics, besides improving the work environment. This mean also encourages reporting irregular behaviors through a safe, reliable, objective and independent platform, with the goal to provide for a professional and high-quality service.
All members of Grupo BAL are compelled to report offenses to the Code of Ethics and Conduct; if you are aware or witness a major offense and do not report it, you may be entitled to a penalization by the Organization.
When you file a report, you will be provided with a tracking code. You will need this code to track the status of your report and get a response. We suggest you follow up in 5 or 6 working days. Contact again the Ethics Hotline to:
Know if more information is needed to process your report.
Provide any new information related to your report.
View updates or the resolution.
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